Terms of service
B2C Sales Only – Business Orders Not Accepted
Our website and services are intended for private individual consumers only. We do not accept orders from businesses, traders, or resellers. By placing an order, you confirm that you are purchasing as a consumer for personal use and not on behalf of a business or for resale.
We reserve the right to refuse, cancel, or refund any order that we reasonably believe to have been placed by or on behalf of a business, trader, or reseller.
VAT Invoicing
As our services are strictly B2C, we do not provide VAT invoices under any circumstances. By ordering through our website, you accept that no VAT invoice will be issued, even upon request.
Non-Discrimination Statement
This policy is applied uniformly and solely for the purpose of maintaining our business model as a consumer-only retailer. Our refusal to supply businesses is not discriminatory, and is not based on race, gender, religion, nationality, disability, age, or any other protected characteristic.
⸻
Restriction of goods purchased
There is no top-level rule of thumb for this. We reserve the right to cancel/partially cancel orders at any time if we believe items are being 'scalped' to be resold. If there are any restrictions – this could be due to a low allocation/giving everyone a fair shot at a certain product.
⸻
Purchase of Goods Policy Regarding Scalping/Reselling
At Grand Line Collectibles Ltd, we strive to provide fair access to our products for all customers. To ensure this, the following policy is strictly enforced regarding the purchase of goods:
1. Prohibition on Scalping and Bulk Purchasing for Resale
• Orders placed with the intent to resell products at a higher price, commonly referred to as “scalping,” are strictly prohibited.
• Bulk purchasing of high-demand products, beyond reasonable personal use, will be flagged for review.
2. Quantity Restrictions
• We reserve the right to limit the quantity of certain products available for purchase per customer. This is to ensure that more customers have an opportunity to purchase popular items.
3. Order Review
• Orders that appear to violate this policy, such as multiple large-quantity orders of the same product or suspicious purchasing patterns, will be subject to review.
• We may contact customers to request clarification or a valid reason for high-quantity purchases.
4. Order Adjustments
• Grand Line Collectibles Ltd reserves the right to partially or fully cancel orders that are deemed to violate this policy.
• Refunds for canceled items will be processed to the original payment method.
5. Non-Compliance
• Customers found in violation of this policy may face restrictions on future purchases or account suspension.
By placing an order with Grand Line Collectibles Ltd, you agree to abide by these terms. We appreciate your understanding as we work to provide a fair shopping experience for all.
⸻
Pre-Orders
Allocations, sometimes, manufacturers release less of a product than we had been made aware of, or less than we were expecting to receive/expected. As a result, allocations can happen. If this is the case, orders will be processed and shipped in a chronological order based on the date the order was placed. Pre-order items will be shipped the day before release date, or release day itself.
Also, items can be released in waves by the manufacturer. Sadly, we don’t usually find out this information until close to the release date. If this is the case, the wave of release for your order will also be handled in chronological order based on the date the order was placed.
Discounts & Loyalty Points:
Discount/Promotional Events, Sale Items & Loyalty Points:
Loyalty points are not earned on discounted or promotional items unless explicitly stated.
Loyalty points can still be redeemed as normal during promotional periods unless otherwise specified.
Pre-Orders & Loyalty Points:
Pre-order items are offered at a discounted pre-order price as a thank-you for early commitment and guaranteed allocation.
Loyalty points are not earned on pre-order items during the pre-order period.
Once items reach their official release date, pricing and loyalty points will apply as normal.
For any queries that you may have regarding our terms of service, please refer to the respective pages on the home page, or feel free to email us at grandlinecollectiblesltd@gmail.com
⸻
Trading Card Condition & Authenticity Policy
We take pride in the quality and authenticity of the trading cards we sell. Please review the following terms regarding the condition and legitimacy of all cards sold on our website.
⸻
1. Authenticity Guarantee
All trading cards sold through our website are 100% genuine and authentic. We do not sell counterfeit, reprinted, or proxy cards unless clearly stated (e.g., custom art or token cards).
Each card is carefully inspected prior to listing to ensure it meets our authenticity standards.
⸻
2. Card Conditions
All trading cards we sell will fall under Near Mint (NM) condition (see the below guide) unless otherwise specified.
Card conditions are graded according to industry standards, typically using the following scale:
• Near Mint (NM) – Very minor signs of handling or wear; clean edges and surfaces.
• Lightly Played (LP) – Minor edge wear or slight surface scuffs; still visually appealing.
• Moderately Played (MP) – Noticeable wear, small creases, or light whitening.
• Heavily Played (HP) – Significant wear, creases, or marks but still legal for play.
• Damaged – Major flaws such as tears, bends, water damage, or ink.
Please note that grading is subjective, and while we aim to be as accurate as possible, minor variations may occur.
⸻
3. Images & Descriptions
Product images on the site are a mix of stock photos & actual photos.
For high-value or unique cards, we use actual photos, for things like bulk & low rarity cards we will use stock images.
If you require detailed images of a specific card prior to purchase, please contact us.
⸻
4. No Guarantee on Print Editions or Set Variants
We cannot guarantee specific printings, editions, or set symbols unless explicitly stated in the product title or description.
⸻
5. Requests and Notes
We do not accept requests for specific condition ranges (e.g., “must be Near Mint”) unless explicitly offered as a condition option. Any such requests made at checkout may not be fulfilled.
⸻
6. Disputes on Condition
If you believe the card you received does not match the advertised condition or is not authentic, please contact us within 48 hours of delivery with clear photos. We will review your case and offer a resolution, which may include a replacement, refund, or partial credit.
⸻
Updated 05/04/2025