Cancellation policy

Purchase Cancellation Policy 

We aim to provide a smooth and transparent shopping experience. Please read the following cancellation policy, which applies to all purchases made through our Shopify store.

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1. Cancelling Your Order (Customer-Initiated)

You may request to cancel your order before it has been fulfilled (i.e., before we have packed and marked it as shipped in our system).

To request a cancellation, please contact us as soon as possible using the contact form on our website or by emailing us directly, quoting your order number.

• If your order is unfulfilled, we will cancel it and issue a full refund to your original payment method.

• If your order has already been fulfilled and shipped, it can no longer be cancelled. You may still return eligible items in accordance with our [Returns Policy].

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2. Cancellations by Us (Store-Initiated)

We reserve the right to cancel any order placed through our Shopify store for reasons including, but not limited to:

• Suspected business/trade orders (we are a B2C-only retailer)

• Inventory or stock errors

• Pricing mistakes

• Payment issues or verification concerns

• Breach of our Terms & Conditions

In such cases, you will receive an automatic notification from Shopify, and a full refund will be issued immediately.

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3. Pre-Orders & Limited Products

For pre-order items or limited releases, cancellation terms may vary and will be clearly stated on the product page. Pre-orders may be cancelled prior to fulfilment, unless otherwise specified.

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4. Refunds

All refunds are issued via Shopify’s payment processor to your original payment method. Please allow 3–5 business days for the refund to appear, depending on your bank or provider.

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